Terms

Generated output limitation

Generated output may contain generated interpretation and draft capability or constraint information. It must not be treated as a price, technical approval, delivery commitment, manufacturing instruction, contractual offer or final Decision Record.

Who these terms are with

Specify is a trading name. The business is not yet incorporated, so there is no company name, company number or registered office to publish, and these terms name no governing law and no court. That is stated plainly rather than papered over with a placeholder.

Where a paid engagement exists it has a signed agreement, that agreement names the contracting party, and it governs wherever it and this page differ. This page governs the founding-partner list and the free storefront, neither of which involves a payment.

Write to tpg@specify.digital about anything on this page.

Service description

Specify provides a hosted storefront platform and consulting, billed against the hours it takes. Software implementation is scoped and contracted separately, in writing, before it starts.

No price, delivery or technical commitment

Nothing produced by Specify constitutes a price, a lead time, a delivery date, a capacity confirmation or a technical approval. Those decisions belong to the responsible owners in your business and to your approved Constraint Record.

Capability Maps and Constraint Records

Capability Maps and Constraint Records remain subject to your review and approval. Specify does not independently acquire authority to determine what your business can manufacture, price, deliver or contractually offer. Draft rules are marked as drafts and require your approval before they govern any offer.

Consulting

Consulting is scoped in writing before it starts and billed against the hours it actually takes. You keep every map, record and prototype it produces, and there is no obligation to implement anything it recommends. Cancel before work starts and nothing is payable; cancel after it starts and the work done to that point is payable.

The founding-partner programme

A founding partner receives €100,000 in Specify credits. Credits are applied against our own invoices for consulting, the platform subscription and the transaction fee. Consulting is charged at €400 per hour excluding VAT, so the credit is 250 hours of our time at that rate. Credits have no cash value, are not transferable and are not refundable.

No credit balance exists

There is no system today that holds a credit balance or tracks drawdown, and there is no billing system to draw it down against. Applying records your interest. Acceptance is by a separate written partnership agreement, and nothing is credited to anyone before that agreement exists. Drawdown is reconciled manually against invoices.

In exchange, a founding partner commits to a recurring feedback conversation at an agreed cadence, to sharing redacted examples of real customer enquiries, to naming an internal owner who can approve what the business is able to deliver, and to being named as a founding partner once there is something to show. Any specific use of your name, logo or story is agreed separately in writing each time.

We intend to take three founding partners per sector. How sectors are grouped is our judgement rather than the label an applicant uses, and we will tell you how we grouped yours. Joining the list is not an offer, records no position in a queue and creates no obligation on either side.

Ending a partnership

A partnership runs until either side ends it. Either side can end it with 30 days' written notice and neither has to give a reason. We would only do it if the exchange had stopped working in practice, and we would say so before we did it rather than after.

When it ends, unused credit stops being available. Credit already drawn down against work we have delivered stands, and work in progress is either finished or stopped by agreement. Credit has no cash value, is not refundable, is not transferable and is never paid out. That holds on termination by either side, on a change of control on either side, and if the programme closes.

Credit does not expire while a partnership is active. If our published prices change, credit is drawn down at the prices in force when the work is done, so a price rise reduces the number of hours the credit represents rather than the amount of credit. Everything credit is applied against is invoiced excluding VAT, and VAT is charged on the invoice in the ordinary way rather than taken out of the credit.

This section describes intent. It governs only once a written partnership agreement records it, and that agreement is where the terms for your business are actually set.

The platform subscription

A Specify storefront subscription is €1,000 per month, or €10,000 paid once for twelve months, billed in advance. Prices exclude VAT, which is applied according to your billing country. There is no minimum term on the monthly plan and it can be cancelled at any time. The annual plan is paid once and fixed for the twelve months it covers. A 5% fee applies to qualifying commercial value facilitated through the platform; what qualifies, how a transaction is attributed and how a disputed line is handled are set out on the pricing page and govern only once a signed agreement records them.

Billing is not switched on

Specify cannot currently charge anyone. Creating a store and choosing a plan records your choice; it does not start a subscription, does not create a payment obligation and does not charge you. If you enter card details during signup they are validated in your browser and discarded. No card number, expiry, security code or cardholder name is stored.

Before the first invoice we will email you at least 14 days beforehand, ask for payment details again, and give you the opportunity to change or cancel the plan you selected. Any free first month begins when billing opens, not when the store is created.

Cancelling, refunds and suspension

The monthly plan can be cancelled at any time and runs to the end of the period already paid for. A part-used month is not refunded and there is no cancellation fee. The annual plan is paid once for the twelve months it covers and is not refunded part way through, so cancel before it renews if you do not want another year.

If we charge you wrongly we correct it and refund the difference. If we withdraw the service, or fail to provide it for a sustained period, we refund the unused part of what you have paid. Beyond those two cases there is no refund, because the subscription is priced as a subscription rather than as a trial.

We can suspend an account for non-payment, after telling you and giving you 14 days to fix it. We can suspend immediately where continuing would break the law, endanger the platform or harm another customer. Suspension is the smallest step that resolves the problem, we tell you what caused it, and we lift it when it is resolved.

Either side can end a subscription. You do that by cancelling. We can do it on 30 days' notice, or immediately for a material breach that is not fixed after we have asked you to fix it.

Your data if you cancel

Your product, capability, constraint, opportunity and decision data is yours. It does not become ours by passing through the platform, and nothing here transfers it to us. On cancellation you can export it, and if the export does not cover something you need, tell us and we will get it out for you.

We keep merchant data for 30 days after a subscription ends, so that an account can be restored if the cancellation was a mistake, and then delete it. Ask for it to go sooner and it goes sooner. Backups are overwritten on their own cycle and are not restored in order to retrieve something already deleted.

Your responsibilities

• Redact historical enquiries before sharing them.
• Confirm you have the right to share any material you provide.
• Nominate the commercial and technical owners who can approve constraints.
• Keep account credentials secure, and tell us promptly if you think someone else has used them.
• Use the service lawfully, and do not attempt to disrupt it, reach another customer's data, or resell access to it.

Confidentiality

Material you share is treated as confidential and is not published or reused publicly without your separate written permission.

Intellectual property

You keep what you bring: your enquiries, your product and capability information, your brand and anything else you share with us. Nothing on this page transfers ownership of it and nothing gives us a licence to use it publicly. Any specific use of your name, logo or story is agreed separately in writing, each time.

We keep what we bring: the Specify platform, its software and its methods, including the structures behind Capability Maps, Constraint Records, Structured Opportunities and Decision Records. A subscription is permission to use the platform while it is active, not a transfer of any part of it.

The deliverables from a paid engagement are yours to keep and to use inside your business, including the maps, records and prototypes. We keep the underlying method and the reusable components behind them.

We learn from the work we do. What we reuse is general knowledge and technique. It is never your confidential material, your data, or anything that identifies you or your customers.

What we do not promise

Anything Specify generates from a customer request is a draft for a person to check. It carries no warranty of any kind, and no decision with commercial consequences should rest on it alone.

The platform is not sold with a service level today. There is no uptime commitment, no support response time and no availability guarantee, because committing to a number before there is anything measuring it would be a claim rather than a promise. When a service level exists it will be published here and it will be specific.

Specify is not responsible for a commercial decision your business makes. Every output is subject to your review, your approved Constraint Record and the responsible owner in your organisation. Those safeguards exist precisely because a plausible answer is not an approved offer.

Nothing here limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, and liability for fraud.

A full limitation of liability, with a cap, cannot be written before there is a legal entity and a governing law behind it. No cap is asserted on this page. For a paid engagement, liability is allocated in the signed agreement for that engagement.

Changes to these terms

The date at the top of this page is when these terms last changed. A change affecting a paid engagement is agreed in writing rather than posted here. A change to the terms covering the complimentary audit takes effect when it is published, and continuing to use the audit means it applies to you.

Governing law

These terms name no governing law and no jurisdiction, because Specify is not yet incorporated and naming one with no entity behind it would mean nothing. Mandatory consumer and data protection rights in the country where you live apply regardless and are not affected by anything on this page. A signed agreement for a paid engagement names the law that governs it.